Specialized medical debt recovery for healthcare providers
Recover Outstanding Patient Balances. Keep Your Practice Focused On Care.
Brazos HCS helps doctors, medical practices, clinics and healthcare facilities across the
United States recover outstanding patient balances through professional medical debt
collection services.
Specialized in patient balance recovery for healthcare providers
Professional, respectful communication with patients
A practical solution for aging patient accounts receivable
Tell us about your practice and your outstanding patient accounts. Our team can discuss your collection
needs, placement process, and applicable fees.
Introduction
Your Practice Delivered The Care. Let Us Help Recover The Balance.
Providing quality healthcare requires time, expertise and substantial operating resources. But
even after care is delivered and insurance claims are processed, many healthcare providers are
left with outstanding patient balances.
Unpaid copayments, deductibles, coinsurance, self-pay bills and other patient-responsibility
balances can accumulate month after month. Following up on these accounts internally consumes
valuable staff time and creates additional administrative work for already busy billing
departments.
We work on behalf of healthcare providers to pursue eligible outstanding patient balances through
professional collection processes that emphasise clear communication, appropriate account
handling, and respect for the patient relationship.
Reduce The Burden Of Aging Patient Receivables
When internal staff repeatedly pursue old balances, your organization keeps allocating time
and resources to accounts that may need further follow-up. A specialized patient collection
program can help your organization:
Pursue eligible balances that remain unresolved after routine billing
Reduce the internal workload associated with aging patient accounts
Establish a consistent process for referring eligible past-due accounts
Improve visibility into collection activity through agreed reporting
Keep billing personnel focused on current receivables and daily operations
Actual recovery results depend on the accounts referred, documentation, account age,
applicable requirements and individual circumstances. We recommend reviewing your portfolio
before setting expectations for potential recovery.
Patient Balance Recovery Solutions Built For Healthcare
Every healthcare organization has its own billing workflow, patient population and accounts
receivable challenges. Our collection services are designed to help providers address eligible
outstanding patient balances based on their account portfolios and collection needs.
When patient balances remain unpaid after insurance processing and your billing team has
exhausted its follow-up efforts, we help you take the next step toward recovery.
Recover eligible unpaid balances that remain after your practice’s normal billing and follow-up process. We help pursue patient-responsibility amounts associated with completed healthcare services.
02
Medical Debt Collection
When past-due patient accounts require additional collection efforts, Brazos HCS provides a professional approach to recovering eligible medical debt on behalf of healthcare providers.
03
Self-Pay Account Recovery
Support recovery efforts for patients who are uninsured, underinsured, or responsible for self-pay charges, subject to applicable requirements and account eligibility.
04
Copayment, Deductible & Coinsurance Recovery
Address outstanding patient-responsibility balances arising from insurance plan cost-sharing, after applicable benefits and payments have been properly accounted for.
05
Aging Patient Accounts Receivable
Give overdue patient accounts the attention they need. We help providers address eligible aging receivables that remain unresolved despite internal billing and collection efforts.
06
Outsourced Patient Collections Support
Reduce the administrative burden on your in-house billing team by referring eligible accounts for external collection support, so your staff can focus on current billing operations and patient service.
Healthcare Knowledge. Professional Recovery.
A patient-focused approach, from the first contact to the final balance.
Why providers choose us
Protect Your Revenue. Preserve The Doctor-Patient Relationship.
100% Healthcare Focused
We know the revenue cycle. We understand CPT/HCPCS codes, modifiers, out-of-network claims and insurance adjudication. We speak the language of your practice and your patients.
Patient-Centric Approach
A heavy-handed collection approach damages your online reviews and your patient retention. Our soft-touch methodology treats your patients with the same empathy and respect they receive in your waiting room.
Maximum ROI, Minimal Friction
We reduce your days in A/R and lower your internal administrative costs, letting your in-house staff focus on current billing, coding and patient care rather than chasing old balances.
Seamless Integration
We integrate smoothly with your existing Practice Management (PM) and EHR systems to ensure accurate balance reporting and timely posting of recovered funds.
Healthcare experience that understands your business
10+ Years Of Healthcare Industry Experience
With more than 10 years of experience in the healthcare industry, Brazos HCS brings an
understanding of the operational challenges healthcare providers face when managing patient
billing and outstanding balances.
We recognise the importance of accurate account information, professional communication,
consistent follow-up, and a collection approach that respects the patient relationship. Our focus
is simple: help U.S. healthcare providers address outstanding patient balances through a
professional, practical and healthcare-focused recovery process.
A Clear Process For Referring Outstanding Patient Accounts
1
Discuss Your Collection Needs
Tell us about your healthcare organization, the types of patient balances you need help with, and your current billing and collection workflow.
2
Review Account Eligibility
We discuss account documentation, placement criteria, account age, applicable requirements, and the information needed to evaluate your portfolio.
3
Refer Eligible Accounts Securely
Once the engagement and appropriate safeguards are in place, eligible accounts can be submitted through the agreed account placement process.
4
Collection Outreach and Account Handling
Accounts are handled according to the agreed collection process, applicable requirements, and the circumstances of each account.
5
Account Updates and Recovery Reporting
Providers receive information according to the agreed reporting and remittance arrangements, giving them visibility into account progress and recovered amounts.
In the healthcare industry, data security and compliance are non-negotiable. Brazos HCS operates
under strict federal and state guidelines to protect your practice from liability.
HIPAA Compliant
Full protection of Protected Health Information (PHI) at every stage of the recovery process.
FDCPA & TCPA Adherence
Strict compliance with the Fair Debt Collection Practices Act and the Telephone Consumer Protection Act.
No Surprises Act Ready
Our team is well-versed in the latest federal and state billing regulations, so collection efforts stay compliant with surprise billing protections.
In their own words
Our billing team had been working the same aged balances for months with very little to show for it. Referring them out freed two people to concentrate on current claims instead.
Placeholder review 1
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What mattered most to us was tone. Our patients are still our patients after the balance is settled, and the communication they received reflected that.
Placeholder review 2
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The placement process was explained clearly before we committed to anything, including the documentation we needed to provide and how the fees would work.
Placeholder review 3
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Self-pay balances were the part of our A/R we never had time for. Having a consistent process for referring them has made that part of the month far less painful.
Placeholder review 4
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Reporting arrived when it was supposed to, and posting recovered amounts back into our system was straightforward for our billing staff.
Placeholder review 5
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They asked about our payer mix and our follow-up workflow before saying what they could do, rather than the other way round.
Placeholder review 6
Replace with a real provider name and practice
We were told plainly which accounts were worth pursuing and which were unlikely to go anywhere. That candour is why we kept working with them.
Patient balance recovery is the process of pursuing unpaid amounts that patients are responsible for paying to a healthcare provider. Depending on the account, these amounts may include copayments, deductibles, coinsurance, self-pay charges, and other valid patient-responsibility balances.
Which healthcare providers can work with Brazos HCS?
Our intended market is U.S. healthcare providers, including physicians, private medical practices, specialty groups, clinics, and medical facilities. Contact us to confirm whether your organization and account portfolio meet our service criteria.
When should a medical practice refer patient balances to a collection agency?
Providers commonly consider external collection support after their normal billing statements, reminders, account review, and appropriate follow-up efforts have not resolved an outstanding balance. The appropriate timing depends on applicable law, payer processing, account circumstances, and the provider’s own policies.
Can you help with copayments, deductibles, and coinsurance?
These are common categories of patient financial responsibility. Before referring an account, the provider should ensure insurance processing and adjustments have been completed as applicable, the balance is accurate, and the amount is eligible for collection.
Can Brazos HCS help with aging patient accounts?
We can discuss eligible past-due patient accounts and the information needed to assess them. Account age, documentation, applicable limitation periods, and other factors may affect eligibility and potential recovery.
How are collection fees determined?
Collection fees and engagement terms depend on the agreed service arrangement. Contact Brazos HCS for details about applicable fees, account placement requirements, and any other costs before entering into an agreement.
How is patient information handled?
Healthcare providers and their collection partners must handle patient information in accordance with applicable privacy and security requirements. Before referring accounts, providers should confirm the necessary contractual arrangements, secure transfer procedures, access controls, and safeguards with the collection agency.
Ready To Address Your Outstanding Patient Balances?
Let Brazos HCS help you evaluate your patient receivables and explore an appropriate collection solution
for your healthcare organization. Whether you represent an independent physician, a growing medical
practice, a specialty clinic or a larger healthcare facility, start with a conversation about your
accounts and collection objectives.
